by Alan Burdine | Feb 18, 2021 | Uncategorized
You’ve been on hold for half an hour. Every few minutes, an automated message breaks in to assure you “Your call is important to us.” The longer you wait for an actual representative, how important you feel decreases. Your irritation skyrockets. We’ve all been in this...
by Alan Burdine | Dec 22, 2020 | Uncategorized
The state of your business’ phone system says a lot about your business health. A phone system that consistently causes problems for employees is like a persistent cough that complicates communication and frustrates customers and staff alike. Aging phone systems hold...
by Alan Burdine | Nov 9, 2020 | Uncategorized
The choice to go with a private cloud solution is typically made after a lot of research and consideration. Are you spending too many man-hours on maintaining and troubleshooting your legacy phone system? Maybe your contact center has outgrown its current...
