Blog
Join CRI at the 2026 Tech Expos
As CRI enters an exciting new chapter following our merger with Parallel Technologies, we are proud to invite customers, partners, and members of our community to join us at the 2026 Tech Expos. These events are designed to bring businesses together to learn about the...
Parallel Technologies Named Mitel U.S. Partner of the Year — What This Means for CRI Following the Merger
CRI is excited to officially join forces with Parallel Technologies, bringing together two organizations committed to delivering exceptional customer experiences, trusted technology solutions, and long-term partnership. The merger significantly expands the combined...
Building the Future Together: CRI + Parallel Technologies
As CRI joins forces with Parallel Technologies, we are entering an exciting new chapter—one that expands our capabilities, strengthens our expertise, and allows us to deliver even greater value to the customers and communities we serve. By combining CRI’s trusted...
Mitel, RingCentral & Zoom: 3 Key Communication System Updates for 2024
Have you started evaluating your communications system for the new year? Many major providers like Mitel, RingCentral and Zoom have announced changes in their offerings, and understanding these shifts will empower you to make the best decisions for your organization....
5 Ways Cloud Phone Systems Help Organizations Achieve Cost Savings
Cloud collaboration platforms can give your business a significant advantage over traditional phone systems when it comes to customer interactions. According to a 2022 Hiya survey, 41% of consumers prefer a phone call to resolve an issue. Are you equipped with the...
Is Your Mitel Phone System Behind the Times? Discover the Power of Cloud Communications
The wave of transitioning from traditional business telephones to cloud communications has surged across industries. However, there remains a subset of organizations that cling to their legacy systems. While the adage "Don't fix what isn't broken" may resonate for...
21 Ways Your Outdated Technology Is Holding You Back
Unified Communications is revolutionizing the way we connect, collaborate, and conduct business. But what happens when your phone system is stuck in the past, unable to embrace this innovative approach? The impact can be far-reaching, hindering growth, efficiency, and...
Out With the Old! Navigating Your Mitel Phone System’s End of Life
Navigating through the impending end of life of your Mitel phone system can feel like a daunting task. A new phone system is a significant change and necessitates careful consideration to ensure strategic alignment with your organization's goals. The process is not...
5 Ways To Improve Your Contact Center Experience for Better Results
Your contact center is central to your organization’s success. If the experience is lacking, you could see some serious repercussions for your bottom line, employee retention rates, and reputation. By first understanding the challenges and the effects they have on...