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Chatbots can be an efficient way to interact with your customers. They can quickly provide answers for questions like “How can I update my user information?” Chatbots are ideally used for general, low-hanging-fruit questions that don’t require a person’s assistance....

Today, 70% of customers have spent more money to work with a company that provides great customer service. And in 2015, Gartner found that customer experience would be the key brand differentiator in the coming years. Your contact center plays a critical role in...

You’ve been on hold for half an hour. Every few minutes, an automated message breaks in to assure you “Your call is important to us.” The longer you wait for an actual representative, how important you feel decreases. Your irritation skyrockets. We’ve all been in this...

The state of your business’ phone system says a lot about your business health. A phone system that consistently causes problems for employees is like a persistent cough that complicates communication and frustrates customers and staff alike. Aging phone systems hold...

The choice to go with a private cloud solution is typically made after a lot of research and consideration. Are you spending too many man-hours on maintaining and troubleshooting your legacy phone system? Maybe your contact center has outgrown its current...