Blog

To say that we are living in a customer-centric world is an understatement. Contact centers, gamification, on-demand, active listening … these are just a few elements of the standard (and expected) customer service experience. Customers now have more choice than ever....

Slow, outdated and ineffective systems are extremely frustrating when they make simple tasks like logging into email, finding the correct file, or messaging a colleague too complicated. CRI helps cut down on human latency both internally and externally by implementing...

In today’s digital world, customers have more options than ever before. From across the street to across the planet, your competition is doing more to draw in new customers and retain existing ones, and unified communications and UCaaS strategies play a major role in...

In today’s ever-changing work environment, it’s essential to have a unified communications / UCaaS (unified communications as a service) partner that can provide your business the tools and technology it needs to grow. We’ve seen the importance of this in our 40+...

Change can be frightening, but it shouldn’t be what holds your company back from growth. Many businesses that haven’t yet switched to a cloud phone system have maintained their old communication systems out of a fear of change. This puts you at risk of too many costly...

Chatbots can be an efficient way to interact with your customers. They can quickly provide answers for questions like “How can I update my user information?” Chatbots are ideally used for general, low-hanging-fruit questions that don’t require a person’s assistance....

Today, 70% of customers have spent more money to work with a company that provides great customer service. And in 2015, Gartner found that customer experience would be the key brand differentiator in the coming years. Your contact center plays a critical role in...

You’ve been on hold for half an hour. Every few minutes, an automated message breaks in to assure you “Your call is important to us.” The longer you wait for an actual representative, how important you feel decreases. Your irritation skyrockets. We’ve all been in this...

The state of your business’ phone system says a lot about your business health. A phone system that consistently causes problems for employees is like a persistent cough that complicates communication and frustrates customers and staff alike. Aging phone systems hold...