Parallel Technologies Named Mitel U.S. Partner of the Year — What This Means for CRI Following the Merger

CRI is excited to officially join forces with Parallel Technologies, bringing together two organizations committed to delivering exceptional customer experiences, trusted technology solutions, and long-term partnership. The merger significantly expands the combined organization’s capabilities, allowing customers to benefit from broader expertise, enhanced resources, and a more comprehensive portfolio of communications, collaboration, infrastructure, and managed technology solutions.

As an employee‑owned (ESOP) company, we’re personally invested in your success. Together, Parallel and CRI offer truly end‑to‑end technology services—strategic planning, solution design, implementation, and ongoing management—so you have one trusted partner to protect, scale, and optimize every part of your IT and communications environment. We can engage deeply on projects of any size, from large enterprise deployments to small‑ and mid‑market needs, and deliver the latest solutions in cloud UCaaS, SD‑WAN, cybersecurity, contact center, infrastructure, and more. Learn about the full range of services we’ll be offering going forward in the ‘Did you know?’ article in the May newsletter.

This exciting new chapter comes alongside another major milestone for the organization: Mitel recently named Parallel Technologies its U.S. Partner of the Year. The recognition highlights Parallel’s leadership, operational excellence, and strong partnership with Mitel, while also reinforcing the strength of the combined CRI and Parallel organization moving forward.

During the award presentation, Mitel recognized Parallel Technologies as more than a top-performing partner, describing the company as one that helps “shape the direction of the business.” The award reflects years of strategic growth, customer commitment, and consistent execution — values that strongly align with CRI’s customer-first approach and vision for the future.

As part of the Parallel Technologies organization, CRI is proud to stand alongside a team recognized for innovation, accountability, and trusted customer relationships. Together, the combined organization looks forward to delivering even greater value, expanded capabilities, and industry-leading support for customers across every stage of their technology journey.